Frequently Asked Questions
At Stratos Rentals, we believe in making your rental experience as smooth as the Mediterranean breeze. Our Frequently Asked Questions (FAQ) page is your go-to resource for valuable insights, helpful tips, and answers to common queries. Whether you're a seasoned traveler or embarking on your first island adventure, we've compiled a comprehensive guide to ensure every aspect of your rental journey is crystal clear.

Yes. VAT is normally included in the rental price. Sometimes, usually when requesting a special service, VAT can be quoted separately, depending on the nature of the service.

The minimum rental period charged is 24 hours. You can hire for less eg 0800-1400, however this will attract the minimum daily price.

The online booking process is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted. We also don't store any credit card information, as they are never revealed to us, and processed directly from the bank, either Viva Bank or Stripe.

Minimum age changes by country and type of car. In Greece, you can rent a vehicle when you are 21 years old or over (you will need to have held a driving licence for at least 36 months and a credit card). A Young Driver Surcharge is applicable for drivers under the age of 25.

When you make an online booking you will get an on screen confirmation and a booking confirmation by email. This includes your booking number, details of your pickup and return location, dates of hire as well as other useful information.

You will need to bring your driving license with you when you come to collect your car. You must have held a driving license for at least one year. You will also need a credit card – we need to have it as guarantee for your rental even if you choose to pay cash at the end. Your ID or passport will be also required.

Of course – you can extend your reservation period at any time before the rental. However, this will affect the cost of your rental and it is always subject to availability. To extend your rental period once you have picked up your car you will need to contact Stratos Rentals.

Of course, you may add an additional driver onto your rental agreement. This must be done at the time of rental. The additional driver must present a valid driving license at time of rent. You can also add an additional driver onto your rental agreement during your rental. To do this the driver and the additional driver can contact Stratos Rentals anytime. The additional driver must present a valid driving license and must comply with age restrictions.

If you added your flight details to your booking, we will be able to track your flight and may hold the car for you for some time. If your flight is delayed it is important to call Stratos Rentals as soon as possible.